Rubbish Removal Pimlico Privacy Notice

This Privacy Notice explains how Rubbish Removal Pimlico collects, uses, shares and protects personal data relating to our customers and prospective customers in the Pimlico area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your information in a fair, transparent and secure way.

This Privacy Notice applies to all personal data we process in connection with our rubbish removal, waste collection and related services for private individuals, landlords, businesses and other organisations in the Pimlico area. By contacting us, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Notice.

Who we are and how to contact us

Rubbish Removal Pimlico is the data controller for the personal data described in this Privacy Notice. This means we decide how and why your personal information is used. If you have any questions about this Privacy Notice, or you wish to exercise any of your data protection rights, you can contact us using the details provided on our usual customer communication channels.

When we use the terms we, us or our in this Privacy Notice, we are referring to Rubbish Removal Pimlico as the organisation responsible for your personal data.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Identity and contact details: name, title, contact address, service address, email address, telephone numbers and other contact information you choose to provide.

Service and booking information: details about the services you request or receive from us, including date and time of collections, access instructions, property type and service preferences.

Billing and payment information: billing address, payment method details such as partial card information processed through our payment provider, payment history, invoices and transaction records. We do not store full card numbers or security codes.

Communications: copies of emails, text messages, online enquiry forms, telephone call notes and any other communications you send to us or that we send to you, including complaints, queries and feedback.

Technical and usage information: limited technical information about how you interact with our website or digital tools, such as IP address, browser type, device identifiers and information about how you navigate our pages, where this is collected via cookies or similar technologies.

Marketing preferences: your choices about whether you wish to receive marketing communications from us and how you prefer to be contacted.

How we collect your personal data

We collect personal data in a number of ways, including:

Directly from you when you contact us by telephone, email, online form or social media to request a quote, make a booking or ask a question.

When you use our services and we record details necessary to provide and manage those services.

From third parties who help arrange services on your behalf, such as letting agents, property managers or commercial partners, where they are authorised to share your details with us.

Automatically through your use of our website or digital tools, for example through cookies or server logs that record technical information.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: where processing is necessary to enter into or perform a contract with you. This covers activities such as providing quotes, accepting bookings, delivering rubbish removal services, issuing invoices and managing payments and service-related communications.

Legal obligation: where we must process certain information in order to comply with our legal duties, for example record keeping for tax purposes, responding to requests from regulatory authorities or complying with waste disposal regulations.

Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This includes managing and improving our services, handling customer queries and complaints, maintaining accurate internal records, preventing fraud and ensuring the security of our premises, systems and personnel.

Consent: where we rely on your explicit consent, for example for sending certain direct marketing communications by email or text where required by law, or for the use of some non-essential cookies. You can withdraw your consent at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, preparing quotes, scheduling collections, carrying out rubbish removal, and dealing with any follow up issues.

To manage our relationship with you, such as notifying you about changes to our terms, services or privacy practices, and responding to your questions, feedback and complaints.

To process payments, issue invoices, maintain financial records, manage debt recovery where necessary and comply with accounting and tax requirements.

To improve our services, operations and customer experience by monitoring performance, analysing trends and using feedback to develop our business.

To send you marketing communications about our services that may be of interest to you, where permitted by law and in accordance with your preferences. You can opt out of marketing at any time.

To protect our business, our staff and our customers, including for fraud prevention, security monitoring and the exercise or defence of legal claims.

Sharing your personal data with processors and other recipients

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only allowed to handle your personal information in accordance with our instructions and must provide appropriate security measures. Examples of processors we use include:

IT and hosting providers that store our data and keep our systems running.

Payment service providers who process card payments and other transactions.

Customer relationship management and communication service providers who help us manage bookings, reminders and service messages.

Professional advisers such as accountants or legal advisers who support our business.

We may also share personal data, where appropriate, with:

Waste transfer stations, recycling partners or subcontractors involved in delivering our services, to the extent necessary to complete a job.

Law enforcement bodies, regulators, courts or other public authorities where we are required or permitted to do so by law.

Third parties to whom we may choose to sell, transfer or merge parts of our business or assets, in which case the new owners may use your personal data in the same way as described in this Privacy Notice.

We do not sell your personal data to third parties for their own independent marketing purposes.

International transfers

Some of our service providers may process data in countries outside the United Kingdom. Where this occurs, we take steps to ensure that your personal data is protected with an equivalent level of security, for example by using contracts approved for use in international data transfers or relying on other safeguards permitted by data protection law.

Data retention and storage

We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Notice, and to satisfy any legal, regulatory, tax, accounting or reporting requirements.

In general, we will retain core customer and service records for up to six years after the end of our relationship with you, to enable us to address any queries or disputes and to meet our legal obligations. Shorter retention periods may apply for certain types of data, for example routine enquiries that do not result in a booking, or technical logs kept for security and diagnostic purposes.

When we no longer need to keep your personal data, we will delete it or anonymise it so that it can no longer be associated with you.

How we protect your personal data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure or destruction. These measures include access controls, secure storage, staff training and regular review of our procedures. While no method of transmission or storage is completely secure, we work to ensure that your information is treated with a high level of care.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, these include:

Right of access: you can request a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in some circumstances, you can ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected.

Right to restriction: you can ask us to restrict our use of your personal data in certain situations, for example while we check its accuracy or consider an objection.

Right to object: you can object to our processing where we rely on legitimate interests as our lawful basis, and you feel your rights and freedoms outweigh our interests. You always have the right to object to direct marketing.

Right to data portability: in certain cases, you can ask us to provide your personal data in a structured, commonly used and machine readable format, or to transfer it to another organisation.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal.

If you wish to exercise any of these rights, please contact us using our standard contact details. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with the Information Commissioners Office or another supervisory authority if you are unhappy with how we handle your personal data.

Applicability to customers in the Pimlico area

This Privacy Notice applies to all Rubbish Removal Pimlico customers and prospective customers located in the Pimlico area, including residential, commercial and other clients. Regardless of the type of service you use, we will handle your personal data as described in this document.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements or how we handle personal data. We will post the updated version in place of the previous one and the new version will apply from the date it is issued. We encourage you to review this Privacy Notice periodically to stay informed about how we use and protect your information.